As a key member of the Sales Support Team, the Customer Service (Sales Support) Executive reports to the Head of Sales (Singapore and Malaysia). The role focuses on delivering excellent service to our customers with dedicated market focus. The responsibilities include handling customers' queries professionally to orders being placed within the expected timelines and manage inbound contacts via three (3) channels such as phone, email, and periodic sales visits.
The objective is to drive sales growth through contract renewals of the existing contracts, enhance customer satisfaction, and stay informed about the industry trends.
Key Responsibilities:
- To maintain a proactive relationship with customers in your own market responsibility area
- To facilitate good communication between customer, Sales, and Operations Departments.
- To enter customers' orders in accordance with the Purchase Order (PO) and allocate quantity. This is to ensure that the orders are in optimized delivery quantity and evenly loaded over the month.
- To anticipate customer reactions to unfavourable schedule confirmation and quality issues, etc. The Sales Support Executive is expected to address any customers' concerns and pursue information or activity to satisfy the customers' needs.
- To keep up to date with product knowledge, policies, and processes so as to provide accurate and relevant information to customers.
- To utilise the available quotation tools and knowledge about the customer, to leverage on insights leading to an improved customer satisfaction and successful resolution and upselling.
Requirements:
- Degree in Business Administration or Lifescience and Biology related qualifications
- Work experience in a SME trading or distributor environment
- 2 years of sales support experience preferred
- Organized, meticulous, and disciplined person with a good eye for details
- Able to work in teams as well as independently
- Must be able to work in fast-paced environment
- Good proficient in written and spoken English
- Proficient in MS office - Words, Excel
- Knowledge of Trade Facilities like Letter of Credit is advantageous
