You will be responsible for support applications relative to Payment industry, Cards, ATM & POS Terminal and transaction processing protocols i.e. ISO 8583, fixed length message formats etc.
As a Support Engineer, you can look forward to:
• Supporting card transactions for Visa, MC, AMEX, DISC.
• Analyzing transaction failures and make recommendations to improve application reliability and quality, support processes, practices and procedures.
• Making strong technical decisions and complete tasks & assignments under limited supervision.
• Recognizing problems that need further investigations, seeking assistance when needed, and demonstrating initiative and self-motivation.
• Ensuring documentation of production incidents and collaborate with different support and development teams and resolve issues.
• Assisting the team in devising new support processes and ensure their implementation as per company policy.
Basic Qualifications for Consideration:
• Bachelor’s degree or foreign equivalent in Computer Engineering, Computer Science, Information Technology, or a related field.
• Knowledge of Payment industry domain, Cards, ATM & POS Terminal and transaction.
• Knowledge of information systems elements (hardware, software, network) and their application to business functions/processes
• Knowledge database concepts and MS Office.
• Must have good communication (written and verbal) skills.
• Experience leveraging monitoring tools (Splunk, DataDog, DynaTrace, New Relic, Catchpoint)
• Prior Enterprise Java Application support experience
• Some Enterprise Java Application Development experience.
Preferred Skills, Experience, and Education:
• Public Cloud (AWS, Azure) experience would be a plus to compliment the card industry experience
• Shell scripting, Putty, Oracle, SQL Server, MySQL
