Job Description:
- Recognize, exemplify, and adhere to the bank’s values which centers around our commitment to People, Clients, and Performance.
- Manage and administer the Microsoft 365 (M365) environment, including Exchange Online, SharePoint Online, OneDrive for Business, Teams, and other M365 applications.
- Manage and maintain M365 security policies and compliance requirements.
- Manage and maintain M365 backups and disaster recovery solutions.
- Monitor and maintain the performance of M365 systems, ensuring high availability and reliability.
- Perform analysis of IT processes to identify deficiencies impacting IT efficiency and effectiveness.
- Collaborate with other IT Teams that manages banks Active Directory (AD), Azure AD and identity management services, among others.
- Collaborate with other IT Teams that manage banks network infrastructure.
- Provide technical support for end-users, troubleshoot, and resolve issues related to M365 services.
- Create and maintain documentation related to M365 services, policies, procedures, and system configurations.
- Strong understanding of networking and security principles, including firewalls, VPNs, and network protocols.
- Delivers high quality standards and strives for excellence, acts in a proactive, flexible, and responsive manner to customer needs.
- Participate in planning and implementation of IT projects related to M365 services.
- Keep up to date with new M365 features and capabilities and assess their potential impact on the organization.
Qualifications:
- At least 5 years of experience in managing and administering M365 environments.
- In-depth knowledge of M365 services such as Exchange Online, SharePoint Online, OneDrive for Business, Teams, and other M365 applications.
- Microsoft 365 Certified: Security Administrator Associate (or similar)
- Other Cloud Certification
- In-depth knowledge of Active Directory (AD), Azure AD, and other identity management services.
- Experience with M365 security and compliance requirements.
- Experience with M365 backups and disaster recovery solutions.
- Experience with network infrastructure, hardware, and software components.
- Excellent analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Ability to work on multiple projects and priorities in a fast-paced environment.
