Position: Hotel Duty Manager
Job Type: 6 months contract (renewable)
Working Hours: 3 rotating shifts
Location: Village Hotel Sentosa
Salary:
Junior Position: $3,200 - $3,600
Senior Position: $3,700 - $4,200
Job Description:
- Direct, monitor, and supervise day-to-day activities of all Front Office and operational departments, including the business center, ensuring adherence to hotel standards and policies.
- Supervise Front Office sections, such as reception, cashier, reservation, and baggage services, ensuring staff performance meets corporate standards and enhances guest experience.
- Provide efficient and courteous guest service, handling complaints diplomatically, assisting with check-ins and check-outs, and overseeing VIP room inspections and amenities.
- Monitor Logbook for messages, issue keys to authorized personnel, and address enquiries, reservations, and complaints promptly.
- Manage security matters, directing guests during incidents, and addressing conduct issues with Security Department.
- Maintain cash float, authorize rate changes, cash advances, and cheques, and oversee housekeeping discrepancy reports.
- Train reception staff and conduct spot checks on outlets without the Outlet Manager.
- Monitor room inventory to optimize revenue and collaborate with Sales to maximize group allotments.
- Assume responsibility for staff and guest evacuation during fire emergencies and attend CERT training as required by regulations.
Requirements:
- O-Levels or equivalent.
- At least 5 years’ of relevant experience in hotel operations and management.
- Able to work rotating shifts, weekends and Public Holidays.
- A team player with excellent interpersonal communication skills, positive attitude, enthusiasm, and initiative.
- Knowledge in Opera System.
- Able to lead the team and drive results.
HOW TO APPLY:
Interested candidate, please submit your updated resume in MS WORD Format to
Attn: Audrey Lim Contact 92475508 via Whatsapp
Please click “Apply Now” button to submit.
Please indicate the below information in your resume:
• Current & Expected salary
• Reason(s) for leaving
• Availability to commence work
YOUR SUCCESS IS OUR ACHIEVEMENT!
Notice:
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Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.
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