Responsibilities
- Provide prompt customer support to customers, including overseeing their orders and requests
- Respond promptly to customer inquiries, including quotations, service support, and documentation.
- Prepare and deliver quotations to customers in a timely manner.
- Compile and submit required documents through customers' management systems.
- Provide update to customers on order status and shipping schedules.
- Maintain accurate spare parts price lists for customers.
- Coordinate with customers, freight forwarders, and internal teams to ensure timely order fulfillment and shipment execution.
- Prepare and submit necessary documentation for customer customs queries.
- Collaborate closely with internal teams to resolve customer issues and implement solutions.
- Ad hoc duties as assigned.
Requirements:
- Bachelor or Diploma in Business Administration, Logistics/ Supply Chain Management or equivalent
- At least 2 - 3 years of customer service or shipping operation experience
Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [email protected]
EA License No.: 13C6305
Reg. No.: R24120209
For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.
