Job Title: General Manager
Reports To: CEO/Owner
Job Summary: This is a unique opportunity for a seasoned and results-oriented leader to establish and lead the Singapore operations. The General Manager (GM) will play a pivotal role in building strong business presence, driving significant business growth and oversee the daily operations efficiency and effectiveness. The GM will develop and implement strategies to drive sales growth, expand market presence, and lead the strategic direction in Singapore. This role requires strong leadership, organizational, and communication skills, as well as a deep understanding of the cleaning services industry.
Key Responsibilities:
Strategic Leadership:
· Develop and execute strategic plans to achieve the company’s goals and objectives.
· Analyze market trends and adjust strategies accordingly.
· Prepare and present reports to the CEO/Owner on the company’s performance and strategic initiatives.
Business Development:
· Identify and pursue new business opportunities to expand the company’s client base.
· Responsible for increasing the company’s sales
· Develop and implement marketing strategies to promote the company’s services.
· Negotiate contracts and agreements with clients and vendors.
Operational Management:
· Oversee the day-to-day operations of the company, ensuring all cleaning services are delivered to the highest standards.
· Develop and implement operational policies and procedures to enhance efficiency and effectiveness.
· Monitor and manage the company’s budget, ensuring cost-effective operations.
Staff Management:
· Recruit, train, and manage staff, including cleaning personnel and administrative support.
· Conduct regular performance evaluations and provide coaching and professional development opportunities.
· Foster a positive and productive work environment.
Customer Relations:
· Ensure high levels of customer satisfaction by maintaining excellent service quality.
· Address customer complaints and resolve issues promptly and effectively.
· Develop and maintain strong relationships with key clients and stakeholders.
Quality Control:
· Establish and maintain quality control procedures to ensure all services meet the company’s standards.
· Conduct regular inspections and audits of cleaning services.
· Implement improvements based on feedback and performance data.
Health and Safety:
· Ensure compliance with health and safety regulations.
· Develop and enforce safety protocols and procedures.
· Conduct regular safety training and drills for staff.
Qualifications:
· Bachelor’s degree in Business Administration, Management, or a related field (preferred).
· Proven experience as a General Manager or in a similar managerial role, preferably in the cleaning services industry.
· Minimum of 10 years of working experience in the cleaning services industry
· Strong leadership and organizational skills.
· Excellent communication and interpersonal abilities.
· Ability to develop and implement effective business strategies.
· Proficiency in Microsoft Office Suite and other relevant software.
· Knowledge of health and safety regulations.
Application Process:
Submit directly to [email protected]
Foong Siew Hoon(R1108953)
Giant Recruitment(EA License No: 22C0921)
