Job Responsibilities:
- Provide guidance and lead the team to meet overall organization objectives.
- Ensure proper setting up of policies and benefit scheme codes by the team.
- Update to member movements and details are strictly adhere to the agreed SLA
- Participate and support new business set-up discussion
- Monitor and respond to incoming communications of client's phone call, emails, etc.
- Work with various stakeholders to improve work effectiveness and efficiency e.g. automation of processes
Job Requirements:
- Possess minimum of 2 years of experience in Policy Administration and/or Insurance or healthcare-related
- Experience in the Healthcare, Insurance, or Third-Party Administrators industries would be advantageous.
- Possess relevant insurance certifications, if available.
- Strong analytical and communication skills.
- Ability to thrive in a fast-paced, results-oriented environment while working under pressure.
- Meticulous, organized, reliable, and possess a positive mindset.
