Restaurant Captain
Job Brief Description
As a Restaurant Captain, you are responsible for promoting and ensuring guest satisfaction, maintaining a safe and sanitary work environment, and ensuring only the highest quality products are being served.
Establishes rapport with guests to build guest loyalty and gather constructive feedback to ensure the satisfaction of every individual guest. Also to handle daily team member relations, and encourage problem-solving by team members through proper training and empowerment.
We expect you to lead by example and uplift our junior staff during busy moments in a fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.
Responsibilities
● Greet and escort guests/customers to their allocated tables
● Assist in managing/handling guest restaurant reservations
● Good knowledge of menu (food and beverage) and presentation standards; offer menu recommendations upon request and aptly suggest additional options
● Able to anticipate any unexpected guest needs with prompt and efficient reaction
● Serve guest orders as per restaurant standards
● Record transactions/orders in the Point of Sales terminal at the time of order
● Communicate order details to the kitchen staff, in particular VIP, special instructions, etc.
● Constantly ensure the cleanliness and organization of work areas, chinaware, silverware, and glassware, and that the whole restaurant is always kept presentable at all times
● Review order dockets to guarantee correct and efficient preparations of orders received
● To check the accuracy of bills/checks before presenting them to the customer or processing the payment
● Perform shift closing on the Point of Sales terminal; tally cash and credit card settlements
● Ensure that the whole restaurant is always kept clean, organized, and presentable at all times
● Ensure that brand standards and SOPs are consistently implemented
● Complete closing duties, including restocking items, closing reports, etc.
● Routine inspection of all outlet equipment to ensure all are in proper working condition and prepare a list of equipment in need of repair and maintenance
● Take an active role in coaching and developing junior staff
● Ad-hoc responsibilities assigned by the Manager
Requirements
● Min Diploma or equivalent to at least 2-3 years of relevant experience in food and beverage services
● BS Degree in Business Administration; Hospitality Management or Culinary background is a plus
● Certificate of Basic Food Hygiene Course
● Good Knowledge of Food and Beverage/Wine Service
● Outstanding communication, interpersonal, and exceptional guest service skills
● Working knowledge of various computer software programs (MS Office, restaurant management software, POS, InfoGenesis, etc.)
● Proficient and effective problem solver
● Excellent team leader with the capability of performing multiple tasks at hand with minimal supervision and adequate to support and lead junior staff
● Up-to-date knowledge of food and beverage trends and best practices
Interested applicants kindly apply through this job portal.
Regret only shortlisted candidates will be notified.
Goh Boon Hui R24122338
Just Recruit Singapore Pte Ltd - EA12C6295
