Responsibilities:
· Handles the day-to-day operation of Front Office department.
· Supervise a team of Guest Service Executive/ Officer and Concierge as well as provide On-the-job training.
· Work closely with internal departments to ensure smooth-flowing of operations and to achieve maximum guest satisfaction.
· Ensure that all guest complaints and inquiries are handled promptly and satisfactorily.
· Perform other related tasks.
Duty Manager responsibilities include:
- overseeing daily operations
- ensuring employee productivity
- monitoring efficiency of all processes and creating a positive work environment for employees.
