Job Descriptions:
1) Oversee the operation of store
- Ensure the store meets and exceeds operational and financial goals. Responsible for driving and increasing the sales revenues.
- Maintain high standards for customer service and salon cleanliness.
- Implement store policies and procedures to ensure efficient and effective operations.
- Monitor and analyze store performance metrics, including sales, customer feedback, and inventory levels.
- Coordinate with the head office for any required support or directives.
- Managing cashiering/POS duties.
- Be a role model for excellent customer service.
2) Team performance planning
- Provide initial training and ongoing development opportunities for staff to ensure high performance and adherence to company standards.
- Create a positive, conducive and collaborative environment to keep the teams motivated.
- Support the team and ensure that they can meet team's performance KPI.
3) Manage staff schedules and shift effectively for daily operation
- Create and maintain an efficient staff schedule that meets the needs of the business and ensures adequate coverage during operating hours.
- Monitor and adjust schedules as needed to accommodate changes in staffing levels, business volume, and special events.
- Ensure compliance with labor laws and regulations regarding working hours, breaks, and overtime.
- Handle any staffing issues, such as absences or conflicts, in a timely and professional manner.
4) Handle administrative tasks related to store operation:
- Oversee daily financial operations, including cash handling, bank deposits, and expense tracking.
- Maintain accurate records of inventory, supplies, and equipment.
- Process and approve vendor invoices, purchase orders, and expense reports.
- Ensure compliance with health and safety regulations, including regular inspections and maintenance of equipment.
- Prepare regular reports on store performance for senior management.
Job Requirements:
- Display exemplary leadership and ensure smooth operations of the day-to-day activities in all outlets.
- With 5-10year of experience in beauty/spa industry.
- Familiar with body massage therapy, facial services, head/hair spa services.
- Able to converse in English & Chinese
- Excellent interpersonal and communications skills with the ability to build and maintain strong relationships at all levels of the business.
- Able to work on Public Holidays and Weekends.
- Singapore / SPR
