· Open and maintain customer accounts
· Process customers’ orders and periodic follow up on orders with regular customers
· Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
· Collect customer information to identify and assess customers' needs in order to achieve satisfaction
· Build sustainable relationships of trust through open and interactive communication
· Provide accurate, valid and complete information by using the right methods/tools
· Keep records of customer interactions, process customer accounts and file documents
· Contribute to team effort by accomplishing related results as needed
Requirement
· Min. Degree in Chemistry / Chemical Process Technology / Applied Chemistry
· Min. 1-2 years of working experience in sales administration, customer service, logistic or shipping department
· Good communication skills
· Strong phone contact handling skills and active listening
· Customer orientation and ability to adapt/respond to different cultures.
· Ability to multi-task, prioritize and manage time effectively.
If you meet the requirements of this role, please email a detailed resume to [email protected] or telegram @alexgohhl
Alex Goh Hock Leong
(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)
