Your role is only the beginning
At NCS, we pride ourselves on empowering our people and talent to their fullest potential. Learning together in our NCS DOJO, we have comprehensive, built-in training and industry standard qualifications that will allow you to up-skill and re-skill as we grow together.
Our Ignite Work-Study Diploma Programme will enable you to kickstart your career and gain valuable hands-on experience while attaining a nationally recognised Diploma.
As a Software Support Engineer, you will gain valuable hands-on experience in the following domain:
- Automate and enhance business and technical processes to increase productivity seamlessly based on RPA (Robotic Process Automation)
- Participate in discussions with stakeholders to understand business and technical requirements
- Perform end user support – client management
- Perform first-level troubleshooting for client platform related problems and escalate to next level support team if necessary
- Respond promptly to incident, create incident tickets, investigate & provide temporary/permanent resolution of incidents escalated
- Provide timely status updates, reports on SLA, and ticket aging to relevant parties
- Track/monitor tickets for potential SLA breaches, escalate for attention to prevent SLA misses
- Analyse and recommend ways to reduce incident tickets as part of continuous improvement spirit
What should you have:
- ITE Certificate in Computer Science or related IT/Engineering fields
- ITE Graduate with less than two years of relevant working experience
- Positive attitude, eagerness to learn, good team player and highly collaborative
