- Provide excellent support experience to customers via all relevant communication channels such as phone lines, emails etc.
- Identify customer's needs, researching any existing issue to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
- Ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance to our service standards.
- Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience.
- Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.
- Build sustainable relationships and engage customers by taking the extra mile.
- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System.
Who are we looking for?
- Candidate must possess at least the GCE ‘O’ Level or Diploma in any field.
- Preferably with 2 years of working experience in the related field is ideal for this position.
- Possesses strong time management skills and is motivated to exceed expectations.
- Proficient in MS Office applications with excellent keyboard skills.
- Possesses good telephone manners with clear speaking voice.
- Comfortable working with computers and multiple systems.
- Excellent verbal and written communication skills in English and the language of the supporting market.
Additional Information:
- Training provided (estimated 2 to 4 weeks)
- Working days: Monday to Friday (Office Hours)
- Working Location: Chai Chee or Jurong East (East or West region of Singapore)
- Salary Remuneration: Attractive basic salary with monthly KPI incentives
