Duties & responsibilities
- Primary responsibility is to assist in managing facility services that includes but not limited to HVAC systems maintenance, building & facility maintenance, Fire and Life safety Systems, as well, JLL subcontractor management programs in a best practice environment by ensuring all service activities and documentation is compliance with good documentation practices (GDP), quality compliance requirements, and applicable standard operating procedures.
- Assist in the day-to-day maintenance execution of the HVAC, internal facility, external facility, and electrical systems.
- Assist with any technical issues arising from an incident, near miss, good catch, investigation, or other circumstances which require a facilities maintenance expertise.
- Comply with all requirements of the client contract and meet or exceed key compliance requirements.
- Ensure compliance of all regulatory laws and guidelines are met in accordance with SOP’s.
- Adherence to the mandated change-control procedures as they relate to best practices and EHS requirements.
- Assist the FM in meeting or exceeding site key performance indicators (KPIs); monitor service level to identify potential off-track areas and plan corrective actions accordingly.
- Assist in the day-to-day facility operations including but not limited to maintenance, repair, and project management support (including pre and post event set-up).
- Works with site team to inspect building and equipment to ensure suppliers are meeting contractual agreements.
- Assists in the completion of the facilities operation’s audits and assessments.
- Recommend continuous quality improvement practices and look for business efficiencies.
- Support Business Continuity Planning activities and participate as a key team member in responses to emergency situations. 24/7 emergency call support and site attendance as required.
- Ensure alignment and compliance to established policies and standard operating procedures for the management of the client's critical environment (CEM)
- Ensure client satisfaction with delivery of facility management services and provide support in monitoring and increasing customer satisfaction.
Key Competencies
- Able to multitask and resolve multiple requests simultaneously.
- Adequate interpersonal skills to manage diverse range of service providers and client representatives.
- Good people skills and ability to interact with a wide range of client users and demands.
- PC literacy and proven ability to manage daily activities using various systems, including the internet and e-mail functions.
- Demonstrated experience with continuous improvement initiative.
- Good communicator, confident, friendly, engaging.
- Able to relate to different stakeholders of the organisation.
- “Customer first” mind set
Key Measurables (KPIs)
- Workplace Pride
- Workplace Productivity
- Employment Agreement
- Compliance with the Service Level Agreement established between Jones Lang LaSalle and Client
Behavioural Competencies
1. Leadership
- Work towards objectives unsupervised
- Be willing to assist and mentor colleagues.
- Taking ownership of any work-related issues
2. Personal Effectiveness
- Proactively engages with bank users, clients, and team members to ensure vibrancy at the workplace.
- Contributes via regular feedback, to the overall performance of the delivery team.
3. Decision Making
- Be able to make difficult decisions and resolve problems or improve operations.
- Actively search out opportunities to achieve best results and increase the service delivery provided by Jones Lang LaSalle/Client
4. Relationship Building
- Promote open, constructive, and collaborative relations with team members and clients.
- Proactively build rapport with other functions to ensure seamless delivery of service to client.
5. Communication
- Listens effectively and communicate through actions and example. Has good written and oral communication skills
