Job Responsibilities:
- Perform check-in and check-out procedures efficiently
- Handle room assignments and key distribution
- Address guest inquiries and concerns promptly and courteously
- Provide information about hotel services, facilities, and local attractions
- Assist guests with special requests and accommodations
- Manage room reservations, cancellations, and modifications
- Coordinate with the reservations department to ensure availability
- Process payments and maintain accurate billing records
- Liaise with other hotel departments to ensure guest satisfaction
- Relay important information to housekeeping, maintenance, and other relevant staff
- Handle incoming calls and emails professionally
- Maintain the front desk area in a clean and organized manner
- Keep accurate records of guest transactions and activities
- Prepare reports and perform basic accounting tasks
- Ensure the safety and security of guests and their belongings
- Follow hotel security protocols and procedures
- Report any suspicious activities or security concerns to management if any
Job Requirements:
- Diploma in Hospitality Management
- 2 Years of customer service role in hospitality industry
- Attentive to details
- Customer service oriented
- Ability to multi task and be organised
- Problem solver and handle stressful situations calmly and tactfully
- Strong interpersonal and communication skills
- This role typically involves shift work, including weekends and holidays due to nature of workscope
Karen
1st Choice Recruit Pte Ltd
License No: 23C1844
Reg. No: R143661
