Our client is a global leader in gateway services, who is seeking to recruit a Customer Service Officer (Location: East). This position is based in Singapore.
Customer Service Officer (Location: East)
Responsibilities
· Oversee and lead a team in managing daily operations, making final decisions on matters of importance to ensure a positive passenger experience and satisfaction.
· Guide, develop, motivate, and mentor both new and existing staff, maintaining the highest service, grooming, and discipline standards.
· Ensure compliance with safety, security, and standard operating procedures of the company, airlines, and airport authorities.
· Assist the Duty Manager in daily deployment based on agreed service standards with the airlines and airport authorities.
Requirements
- A diploma in any discipline
- Good command of written and spoken English
- Pleasant with a cheerful disposition and good interpersonal skills
- Team player in a fast-faced environment.
- Independent and able to multi-task
- Able to prioritise tasks effectively to ensure most important tasks are completed on time
- Able to work on Rotating shifts
JJ Consulting Services
EA Licence No.: 12C6207
Applicants are invited to send in a MS Word resume to [email protected] stating position applying for/present/expected salaries and earliest available date.
We thank all applicants in advance and regret that only short listed candidates will be notified.
