- Experience in desktop End user IT Support minimum 3 years of experience is a MUST
- Serve as the primary point of contact for escalated service recovery issues and complex problem resolution.
- Develop and maintain SOPs and documentation.
- Collaborate with other IT teams and stakeholders to ensure seamless integration and alignment of support services with overall IT strategies and initiatives.
- Monitor and report on Service Level Agreement related to desktop support service levels, team productivity, and customer satisfaction
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