- Min. ITE/Diploma graduate with 1 year experience in desktop support END USER SUPPORT
- Min 1 years experience in Microsoft Windows 10 and Microsoft Office 365
- Perform imaging/re-imaging
- Perform asset inventories
- Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
- Updates Incident records
- Creates and updates work instructions (where necessary)
- Clear Spoken & Written English.
- This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.
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