Job Summary:
We are seeking an experienced and dynamic Operations Executive to join our team. As an Operations Executive, you will be responsible for overseeing and managing various operational activities within our organization
Job Responsibilities:
-Manage and oversee day-to-day operational activities, ensuring smooth and efficient operations.
- Primary escalation point for client on account service delivery issues
- Establish SOPs and drive processes compliance
- Manage clients’ expectations and build relationships thru regular and scheduled engagements to share on monthly progress reports and achievement.
- Responsible for timely, accurate data reporting and client billing for both internal and external parties
- Initiate and drive incident closure with preventive and reactive actions to recover client confidence
- Handle, lead and drive changes below major requests for assigned accounts- Develop and implement strategies to improve operational processes and enhance productivity.
- Coordinate and manage projects, ensuring timely completion and adherence to quality standards.
- Collaborate with cross-functional teams to identify operational bottlenecks and implement process improvements.
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.
- Ensure compliance with company policies and procedures, and regulatory requirements.
- Conduct regular audits to assess operational efficiency and identify areas for improvement.
- Develop and maintain strong relationships with key stakeholders, including clients, suppliers, and internal teams.
- Provide guidance and support to team members, fostering a positive and collaborative work environment.
- Stay updated with industry trends and best practices in operations management and process improvement.
Requirements:
- Minimum Diploma qualification in a relevant field.
- Proven working experience as an Operations Executive or similar role.
- Strong project management skills, with the ability to manage multiple projects simultaneously.
- Solid knowledge of operations management principles and best practices.
- Proven experience in process improvement and implementing operational efficiencies.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Proficient in MS Office applications.
Work Mode: On-site
Location: Central Singapore, Singapore (Mapletree Business City)
Job Type: Contract
Years of Experience: 3-5 years
If you are interested in this role and would like to discuss the opportunity further please click apply now or email Renee Feng at [email protected] for more information.
Only shortlisted candidates will be responded to, therefore if you do not receive a reply within 14 days please accept this as notification that you have not been shortlisted.
Morgan McKinley Talent Solutions
Morgan McKinley Pte Ltd EA Licence No: 11C5502
EAP Registration No: R23111942
EAP Name: Feng Ye
