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Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   Customer Service Associate (West, Maternity Cover)
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Customer Service Associate (West, Maternity Cover)

The Learning Lab

The Learning Lab company logo

Accountabilities, responsibilities, and main duties:

  • Acquire a strong working knowledge of the organisation’s programmes, services, and processes.
  • Ability to deliver a professional and high-quality service experience in a customer-facing role.
  • Identify customers’ needs and have them assessed to maintain a continuous high level of customer service delivery and satisfaction.
  • Taking ownership of customers’ problems and follow through effectively and efficiently to resolution within the SLAs.
  • Key member of the customer support function in establishing continuous improvement of processes to promote customer satisfaction.
  • Maintain close liaison with all other departments to have a good understanding of the operational flow and ensure a seamless client experience.
  • Perform any other duties and responsibilities as and when assigned by Management.

Snapshots of our ideal candidate:

  • Possesses at least a Diploma/Advanced/Higher/Graduate Diploma in any field.
  • Expected to work shift hours and on weekends (3 weekdays and 2 weekends).
  • Ability to liaise with English & Chinese speaking clients is essential.
  • Being effectively bilingual would be a strong advantage.
  • Candidates who have worked in the hospitality industry are most preferred.
  • Able to work in a fast-paced environment.
  • Possesses emotional maturity and passion for customer service.
  • Familiar with CRM systems and practices.
  • Equipped with good mediation and persuasive skills.
  • Positive, extroverted and outgoing personality.
  • Outgoing personality with a professional disposition.
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