As Customer Success Manager/Executive, your job responsibilities are identified as follows, but may change if deem necessary;
- Customer Success Manager/Executive are required to work closely with Global Technical Managers and communicating Customers Polices and Procedure to Shiji Offices
- Establish project delivery standards and tracking policies and procedures that optimize the customer experience
- You will be customers’ Primary point of contact
- Customer Success Manager/Executive may gather feedback from their customers, study other customer success programs and analyze customers need to identify the best practices
- Customer Success Manager/Executive must establish policies the entire staff can adhere to so all customers receive the same quality of service
- Customer Success Manager/Executive must be well versed with company’s products
- You may be called upon to provide technical support to customers or to provide training on their products
- You may even require to help customers plan and understand the best ways to utilize their software or products based on the customer’s business needs or business plans
- The Customer Success Manager/Executive will focus on educating our customers on the flexibility and capabilities of their software or products so customers are encouraged to continue using our services
- Regular communication with customers on our products new features
- Make our customers successful! Promote the Company’s services (enhancements / updates / new initiatives / maintenance) through the relationships you have nurtured
