The Opportunity:
We, at Flywire, are seeking a Payment Experience Associate (Vietnamese Speaking).
Payment Experience roles at Flywire are not your typical ‘support’ roles. As the first point of contact at Flywire, you will be equipped with broad knowledge of Flywire's core business capabilities, which alongside your positive attitude and the support of our amazing global team, allows you to troubleshoot any aspect of our payer’s problems.
As part of this role, you will liaise closely with all departments in a fast-paced environment where growth and change are the norm. A Payment Experience Associate is a problem-solver, who is excited to be a part of a spirited team and is a knowledge expert to solve complex payer inquiries. Resilience, curiosity, cultural awareness, and empathy are key traits, as your day-to-day will be filled with communicating internationally. Strong written and verbal communication skills are also required. The role offers a strong base to build a career within Flywire.
- Handle customers' questions and concerns by phone, chat, and email with speed, professionalism and empathy
- Be a brand ambassador and make a positive first impression of Flywire
- Provide efficient and personalized solutions to Flywire users
- Carry out proactive payer outreach, as needed, to support the completion of a booking
- Collect feedback to better understand payment issues and payer trends - be the voice of the payer within Flywire escalating insight to Experience Specialists
- Conduct daily follow-up with previously unresolved requests
- Find ways to make our services more convenient for payers
- Be inspired to take initiative in new projects
- Have fun while working hard with a goal-oriented team
