Job Description
This is a client facing role within the Japanese Client Services team demonstrating our value proposition to Head offiice and Japanese clients in Asia in developing comprehensive risk transfer solutions in Property, Construction and Engineering business.
The role and responsibilities are as follows:
o Develop strong customer service ethos being the client’s first and main touchpoint.
o Interact with clients to acquire a good understanding of their business and issues applicable to their industry sector.
o Ensure collection of underwriting information on new accounts and renewals, assist with claims and any other issues.
o Strategize and liaise with Facultative Placement Team to deliver effective insurance solutions to suit client requirements.
o Overall account management for key clients and act as liaison/point person for all matters relating to those key clients.
o Co-ordinate and ensure accurate and prompt documentation, including reinsurance slips, policies, endorsements, invoices, notices of assignment, etc.
o Promote added value services–risk engineering, risk consulting, claims preparation and claims advocacy as may be appropriate to clients.
o Be aware of potentially complicated claim related matters and assist claims team in negotiation of equitable claim settlements on behalf of clients.
o Target new projects and clients and develop a healthy new business pipeline.
o Generate revenue growth and new opportunities by actively developing additional business from existing clients.
o Create defence strategies for successful retention of existing client accounts.
o Communicate effectively to team on mutual goals.
o Adopt consultative approach to plans/strategies for achievement of team goals.
Skills & Competencies
Liaise with Japanese-speaking clients
Good verbal and written communication skills
Ability to work under pressure and within tight deadlines
Proficient in Microsoft Office
