Responsibilities:
- Answers incoming and outgoing calls in a timely manner and in accordance with the Hospital policy.
- Maintains confidentiality of caller and Hospital information as directed.
- Directing calls to internal and external stakeholders.
- Updating of contact details and relevant information into the Call Centre Enquiry System.
- Handling and resolving complaints.
- Reporting fault on telecommunication equipment
- Performs other related duties as assigned or requested.
Requirements:
- Min. Nitec or Diploma in any field of study
- Min. N/O Level (with call centre exp)
- Keen interest in the healthcare/ medical industry
- Prior call centre exp preferred
- Basic knowledge of Microsoft Office
- Able to commit long term
Interested applicants, please email your updated CV to [email protected] or WA 91792208 for more information.
Recruiter's Ref Code: #HHM
EA Personnel No: R21103938
EA Personnel Name: Reina Ng Hwee Min
Company Registration Number: Recruit Express Pte Ltd (99C4599)
