Contract: 18 months
Location: PLQ
Salary: Up to $3.5k + Completion Bonus
Responsibilities
- Ensure the enquiries and requests received through emails/mails/fax are responded within the expected turnaround time;
- Manage and resolve policyholders’, distribution representatives’ and business partners’ issues related to insurance matters;
- Assess and manage appeals, feedbacks and minor complaints from all channel of distribution
- Provide excellent customer service experience; and
- Manage ad-hoc assignments/tasks delegated by the Section Head, when required.
- Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
- Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
- Highlights any potential concerns /risks and proactively shares best risk management practices.
Requirements
- Min ‘A’ Levels
- Preferably possessed professional certification in Insurance (i.e. M9, M5 and CHI);
- At least 3 years of customer service experience, preferably in Insurance industry.
Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.
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