- Raise incidents, service request and change request for related IT service and Mobile devices,and its reporting
- Undertake change coordinator role to route Incidents/SR/CR to relevant parties
- Follow-up of Incidents/SR/CR raised till closure
- Renew and update maintenance and service contracts info
- Identify and apply measures to ensure appropriate actions are taken during onboarding and off
- boarding process of users
- Perform review of user accounts reports and submission
- Consolidate data for security report submission
- Provide ad-hoc report when required
- Manage VoIP admin matters like assigning extension numbers
- Respond promptly to requests raised by requestors
- Provide timely status updates to relevant parties, including service desk and liaising with hardware vendors
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