Deliver Exceptional Customer Service:
Provide personalized and attentive service to every customer, exceeding their expectations.
Build rapport and cultivate long-term relationships with clients.
Anticipate customer needs and offer proactive solutions.
Handle customer inquiries, complaints, and returns with professionalism and empathy.
Achieve Sales Targets:
Consistently meet and exceed individual and store sales goals.
Utilize sales techniques and product knowledge to drive conversions.
Develop a deep understanding of customer preferences to recommend suitable products.
Leverage CRM systems to manage customer data and sales opportunities.
Product Expertise:
Possess in-depth knowledge of our products, including their features, benefits, and history.
Stay updated on product launches, collections, and trends.
Effectively communicate product information to customers in an engaging manner.
Store Operations:
Contribute to maintaining a luxurious and inviting store environment.
Assist with visual merchandising and display setups.
Adhere to store policies and procedures, including security and loss prevention.
Participate in inventory management and stock replenishment.
Team Collaboration:
Work collaboratively with store management to achieve common goals.
Share best practices and contribute to a positive team atmosphere.
Support colleagues in achieving their individual targets.
Requirements
Proven experience in luxury retail sales.
Strong passion for fashion, luxury goods, or the specific product category.
Excellent interpersonal and communication skills.
Ability to build rapport and trust with customers.
Strong sales and negotiation skills.
A keen eye for detail and a sense of style.
Proficiency in relevant computer software (POS systems, CRM).
