To assist the Guest Services Manager in the supervision and control of Front Desk operations and the carry out of all guest service duties.
- To supervise, direct, integrate and control all activities relating to guests and to upgrade the service level standards of the hotel.
- To determine daily room requirements and ensure guest’s special requests are being checked, room blocked as per guest’s request.
- To take charge and ensure preparation work is done prior to groups check-in.
- To receive and attend to VIPs, wedding couples and regular guests in the absence of Guest Services Manager
- To brief and update Guest Services Officers on events and latest developments.
Requirements
- Positive work attitude and team player.
- Good communication and public relations skills.
- Able to perform rotating shift.
