What’s the job?
To supervise the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel or company business objectives. Accountable for safety, service and execution of the consistent Holiday Inn Express guest experience.
Your day-to-day
FINANCIAL RETURNS:
• Work with Assistant Rooms Division Manager to ensure department cost and expenses are in line with department budget.
PEOPLE:
• Supervise the implementation of IHG 5 Ways of Clean standards and IHG Brand Standards in relation to:
- Bedroom service
- Bathroom service
- Cleaning service
- Linen maintenance
• Recommended changes to these standards and training needs on an ongoing basis
• Good communication to Housekeeping employees and other departments
• Ensure consistency within the department
• Works with supervisor and HR on manpower planning and management needs
• Open and close the shift and ensure effective shift handover
• Management of all incoming and outgoing calls
GUEST EXPERIENCE:
• Maintain a current and thorough knowledge of all housekeeping systems and standards
• Prioritise arrival rooms
• Liaise with Front Office for guest and hotel requirements
• Co-ordinate special projects (e.g. site rooms, pest control, carpet cleaning, room inventories)
• Manage special requests made by guests
• Management of lost property for the hotel
• Complete knowledge of room types, layouts and facilities
• Perform room audits and ensure monthly room IHG Way of Clean audits are conducted and housekeeping employees are achieving set targets
• Releasing rooms and room status management
RESPONSIBLE BUSINESS:
• Manage storage areas
• Maintain adequate stock levels
• Complete annual stock takes as required
• Conducts shift briefings to ensure hotel activities and operational requirements are known
Job Highlights
- Duty Meal
- Birthday Off
- Flexi Benefit
- Insurance Coverage
- Learning and Development Opportunities
- Special Employee rate at all IHG Hotels worldwide
Requirements
- High School or Diploma or equivalent in Hotel Management or related field.
- 2 years of relevant experience or similar capacity, or an equivalent combination of education and work-related experience.
- Adaptable in shift work schedules and may be required to work nights, weekends, and/or holidays.
