Responsibilities:
* Provide single point of contact for incident, service request and escalation.
* Monitor, manage and maintain data centre operation and facilities.
* Manage equipment movement
* Daily monitoring of status
* Ensure proper running of the existing data centre systems.
* Liaise with the vendor on maintenance and enhancement issues.
* Troubleshoot and report system incidents/problem and abnormalities.
* Resolve incidents related to routine problems or known issues.
* Adhere to service level agreement for response time and turnaround time.
* Able to work shift including weekends and public holidays.
Requirements:
* Comfortable with 12 hrs shift working.
* Preferably with service desk experience.
* At least 2 years experience in IT field.
