The Network Engineer is responsible for managing day to day support of operational tasks, requests, incidents and changes meeting customer’s requirements and agreed service levels. Perform and support regular preventive maintenance tasks.
The activities include:
- Respond and handling of customer requests/queries.
- Incident resolution - Experienced in troubleshooting system and network problems, diagnose and solve hardware/software issues, analysing system logs and identifying potential issues/incident.
- Change, Service Request fulfilment and Problem ticket closure - Responsible for applying operating system updates, patches, and configuration changes.
- Problem ticket closure.
- Preventive maintenance tasks fulfilment.
- Vulnerability assessment - Responsibility for security compliance & hardening remediation.
- To assist the Team Lead/Operations Manager to train and guide junior team members.
- Develop and enhance NOC team capability.
Technical Experience:
- Experienced in network/security administration in enterprise DC and Public Environment.
- Experiences in supporting firewall /network product such as Cisco routers & switches, Cisco Firewalls, Cisco ACI, Aruba, Infoblox, Citrix load balancers, Solarwinds etc.
- Experienced in troubleshooting system and network problems, diagnose and solve hardware/software issues, analysing system logs and identifying potential issues/incident.
Responsibilities:
- Analysing, troubleshooting and correcting network problems remotely and on-site.
- Responsibility for documenting incident RCA report the configuration of the system and (network) system performance tuning.
- Responsibility for security compliance, patching, health check & hardening remediation.
- Maintaining and administering perimeter security systems such as firewalls and intrusion detection systems.
- Performing standard or project change request as per change window.
- Provide on-call 24 x 7 support on a rotating basis.
- Responsible for applying operating system updates, patches, and configuration changes.
- Perform Preventive Maintenance.
- Participate in customer weekly sessions.
Requirements
- Tertiary education (Bachelor’s degree) in Computer Science, Information Technology or related field with possession of network-related certifications such as CCNA, CCNP, CCIE is preferred.
- At least 5-10 years of hands-on experience in managing network and security equipment.
- Able to work on multiple activities con-currently and effectively self-manage.
- Familiar with network product such as Cisco routers & switches, Cisco Firewalls, Cisco ACI, Aruba, Infoblox, Citrix load balancers, Solarwinds etc.
- Strong critical thinking and problem-solving skills and a passion for information security.
- Fluent communicator in both written and spoken English.
- Good interpersonal skills and able to work independently as well as in a team.
- Demonstrate good analytical and problem solving abilities.
- Possess a customer-oriented mindset and a sense of initiative.
