Job Description:
Assess scope of work + requirements and design scalable solutions:
- Support the development of work breakdown tasks as well as duration of such key project tasks.
- Provide assessment of appropriate hardware, software, networking and cabling components for the targeted solutions / systems.
Installation and Configuration:
- Ensure that the LAN, WAN, VPN and firewall configurations are properly integrated within the current network infrastruture.
- Set up and configure IP / infrastructure systems including but not limited to PBX systems, VoIP gateways, SBC, IP phones, and related equipment. Knowledge and experience on contact center applications systems is an advantage.
- Implement Quality of Service (QoS) measures to prioritize voice traffic and ensure optimal performance.
Support and Maintenance:
- Provide tier 2 technical support and troubleshooting.
- Create and maintain documentation, including system configurations, user guides, and troubleshooting manuals.
Integration and Testing:
- Throughly test the system to identity and resolve any issues.
- Integrate the IP / infrastructure systems with other communication platforms (e.g., email, contact center applications, property management system).
- Perform compatibility testing with various network components and endpoints.
Job Requirements:
- Bachelor’s degree in computer science, Information Technology, Telecommunications, or a related field.
- Alcatel certified system engineer
- Certified in CCIE
- Minimum of 5 years of proven experience in designing, setting up, and managing IP and network systems, (e.g., Cisco, ALE, Asterisk).
- Hands-on experience with VoIP protocols (SIP, H.323) and QoS implementation.
- Excellent troubleshooting and problem-solving skills.
- Excellent understanding of networking concepts (TCP/IP, VLANs, VPNs).
- Strong communication and interpersonal skills.
Applicants with relevant experience may be considered for senior roles.
Please send your detailed resume in MS Word format to : [email protected]
Stating your notice period / earliest available commencement date, current & expected salaries
