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Jobs in Singapore   »   Jobs in Singapore   »   Sales / Marketing Job   »   Outbound call and Front Desk Associate (Ang Mo Kio), 1-2 yr contract, salary up to $2.3k - MG
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Outbound call and Front Desk Associate (Ang Mo Kio), 1-2 yr contract, salary up to $2.3k - MG

Oaktree Consulting

Oaktree Consulting company logo

We are seeking a customer service associate for our client, ST Engineering. Details as follows:


Job Description:


Outbound Call Associate

• Proactive contact and engage customers to gather critical information through survey, telemarketing activities

• Meet and achieve the individual and company’s key performance indicators

• Acquire a strong knowledge of the products and services, culture and processes

• Provide quality customer service and prompt follow-up to customers over the phone and/or email

• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution

• Resolve customer queries efficiently and escalate issues promptly

• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance

• Other duties as assigned by Team Lead and/or Branch Head


Front Desk Floater – Customer Service Associate

• Flexible to be deployed to various locations around Singapore: Careers Connect (Woodlands/Paya Lebar), etc.

• Proactive manage all front desk duties over the counter, phone and email

• Identify, profile and tier customers to the types of services that are relevant to their needs

• Ensure smooth customer transactions at all times and provide quality customer services

• Perform administrative duties, manage appointments and register customers

• Prepare room logistics and necessary materials

• Other duties as assigned by Team Lead and/or Branch Head


Requirements

• Candidate with prior experience in outbound call preferred

• Candidate with prior experience in front desk management preferred

• Basic Computer knowledge (Microsoft Excel and Word)

• Have a pleasant disposition with a positive attitude

• Excellent in customer service delivery

• Organised, self-motivated, and result-oriented individual

• Demonstrate a sense of urgency and work well under pressure as an individual and in a team

• Good verbal & written communication and interpersonal skills

• GCE ‘O’ levels and above


Please click apply, or submit resumes to [email protected] with the following details in MS Word format:


- Position applying for

- Current remuneration

- Expected remuneration

- Notice period


Goh Kwan Way Marc

EA License No : 06C4642

EA Reg No : R24120754


We regret that only shortlisted candidates will be notified.

✱   This job post has expired   ✱

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