As a Customer Success Consultant, you will play a pivotal role in ensuring our clients achieve maximum value from our services. You will act as both a Consultant and Relationship Manager, working closely with clients to understand their needs, provide expert guidance and build strong, long-lasting relationships with them. Your KPI is to achieve the highest level of customer satisfaction and increase the customer retention rate for every client you serve.
Responsibilities:
- Serve as primary point of contact for assigned clients, ensuring high level of quality in services and deliverables from delivery team
- Conduct regular check-ins with clients to identify issues, concerns or needs and address them timely and promptly
- Responsible for onboarding new clients, ensuring smooth transition and successful implementation
- Regularly analyse and ensure business objectives, project milestones and quality standards are met
- Act as an advocate for clients, ensuring their feedback are heard and acted upon
- Provide expert advice and guidance to client on maximizing value of products/service to meet their business needs
- Conduct User Requirement Workshops and User Training sessions, when necessary
Qualifications and Skills
- Minimum Degree in Information Technology, Computer Science, Social Science or equivalent
- At least 3 years of working experience in Project Managing web-related projects will be advantageous
- Proven experience in customer-facing role within the fast-paced IT industry
- Possess excellent communication and interpersonal skills
- Fresh graduates are welcome to apply
