What we will offer

We will offer you a place where you can be yourself and where there are no limits on what you can achieve. With us, you can take ownership of your career and have honest conversations throughout. You would join an ambitious firm with a clear strategy for profitable growth where you can get early responsibility and early involvement in growing the business. Here you can expect a competitive and fair reward as well as recognition based on all round performance. This forms part of our internal promise to you, The Deal, between the firm and its employees.

Team structure

This role sits within our Workplace team providing support to the Stephenson Harwood (Singapore) Alliance. The team provides a wide range of support and ensures that both employees and clients are hosted in a safe, environmentally friendly, efficient, and well-equipped office that cater for the needs of practice groups while operating to measured standards.

We are looking for a quick thinking, organised and motivated self-starter who is eager to thrive and welcomes the opportunity to grow professionally in a supportive environment.

Main responsibilities

As a Client Services Officer, you will be responsible for managing our front desk and offer a variety of administrative support across our practice. Multi-tasking is essential in this role, it requires the ability to juggle and prioritise even when under time pressure, including the following:

• Welcome visitors and colleagues with a warm and positive experience
• Coordinate front-desk activities, redirecting phone calls and enquiries
• Manage courier bookings, receive incoming deliveries, distribution of mails and scheduling cover for absence
• Maintain the pristine presentation of our office, ensuring all equipment is functional and managing pantry and stationery stock levels
• Room management for multiple daily bookings. This includes arranging catering, offering refreshments, setting up AV/video conferencing and tidying the room after meetings have concluded for the next meeting
• A variety of administration tasks including assisting other departments on ad-hoc projects (i.e., events coordination for Business Development, induction scheduling for Human Resources etc.)
• Has the initiative to stay a step ahead and identify opportunities to ensure processes are run more efficiently in the office
• Support the Office Manager on day-to-day operational needs

Attributes / skills required

• Sound knowledge of front of house operations, ideally within professional services
• Strong verbal and written communication skills
• A collaborative, people-oriented mindset, and a flexible approach to your work
• Proficient in MS Office and Outlook
• Effective knowledge and use of telephone, conference calls and video conferencing and basic knowledge of AV equipment
• Ability to work within deadlines with excellent attention to detail
• A willingness to support colleagues and get involved in things outside of the scope of your role

This job description is indicative only and does not represent an exhaustive list of responsibilities. The firm reserves the right to alter or change the responsibilities at any time, in line with the firm's strategy and business needs.