Job Description
Are you an outgoing individual that is seeking an opportunity in sales and customer success and most importantly a job with progression to fulfil your long-term career goals? If that’s you, you will be a great fit for our company.
With six brands under our belt, open the door to opportunities for your career growth! Manna Pot Catering functions as a high performing and energetic team, filled with zeal and excitement. We create a workplace you love, & not just another ordinary workday! You will play a pivotal role in delivering the human experience to our clients, through excellent communication and customer service. If you are full of passion and are looking for a platform to unleash your potential, we are waiting for you to join us at Manna Pot Catering!
Company Overview
Founded in 2002, Manna Pot Catering is a one-stop event solution providing halal catering services and serving up a diverse range of food from local delights to contemporary canapes. We specialize in weddings, corporate events and private celebrations. Our sister companies include Divine Artisan - an artisanal bakery providing signature bakes and pastries, Flora Artisan - a floral and styling company, Manna Weddings - a wedding planner, providing a wide array of services to make your event perfect!
Job Responsibilities
• Ability to work with minimal supervision in a fast-paced environment
• Perform and secure sales leads and business opportunities to increase catering sales
• Manage sales enquiries, sales calls, site visits and cold calling to generate potential business leads
• To understand fully, catering menu selections and promotions to make appropriate recommendations and offer advice to meet client’s needs for the event
• To develop & foster close and positive rapport with the clients and to create an overall memorable experience for clients
• Prepare sales quotations, proposals and catering confirmations prior to deadline.
• Coordination of the booking of catering events and manage key events
• Meet monthly sales targets and KPIs
• Provides after-sales service and in particular to ensure all guests complaints are taken seriously and discussed with the respective departments if necessary
• Liaise and coordinate with Kitchen and Operations Departments and ensure timely delivery for all orders
• Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business.
Job Requirements
• Driven and possess excellent customer service to interact well with clients
• Strong analytical, communication and interpersonal skills to communicate across levels
• Strong team player with the ability to build rapport and maintain collaborative working relationships
• Knowledge of Microsoft Office is mandatory
• Meticulous with an eye for details
• Passionate about F&B industry
• At least 1 Year(s) of working experience in sales in any of the related field – Catering Food & Beverage / Restaurant / Wedding
• Experience in F&B sales preferred and considered an advantage
• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in any field.
