- Perform visitor registration, concierge services and information counter services
- Handle complaints/ feedback and resolve issues by performing service recovery.
- To update or escalate to Team Leader of any incident that occurred and steps taken to rectify issues
- Assist in kiosk registration, queue management, entry and exit access via gantries
- Attend to patients/ visitors’ enquiries and feedback
- Provide wayfinding and wheelchair assistance
- Ensure work areas are in operation in accordance to assigned operating hours
- To retrieve and restock wheelchairs at concierge area as well as information counters
- Any other relevant duties as and when assigned by the Superior.
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