Administrative Assistant (Circulation)
World Marketing Group stands at the forefront of the logistics sector, providing end-to-end solutions that span transportation, warehousing, integrated marketing, and supply chain management. Founded in 1982, World Marketing Group specializes in providing postal and commercial logistics solutions for eCommerce, marketing, hospitality, and many other industries. With full-fledged offices in Singapore, Bangkok, Iskandar, Hong Kong, Taipei, Beijing, Shanghai, and New York, as well as partnerships in Jakarta, Delhi, Mumbai, Seoul, Tokyo, Manila, and Ho Chi Minh City, we have earned a reputation for reliability, precision, and a customer-centric approach. Our diverse portfolio of clients relies on us to navigate the complexities of international and domestic logistics, facilitating the smooth flow of goods across borders and through various modes of transportation.
Role Description:
We seek a proactive and detail-oriented individual to join our logistics team as an Administrative Assistant. This role involves various administrative tasks crucial to the smooth operation of our circulation business department. As a key support member, you will be responsible for handling various duties including creating permits, managing subscriber orders, ensuring newsstands are well-stocked, and providing exceptional customer service and recovery assistance.
Responsibilities:
- Process and coordinate permits required for logistics operations, ensuring compliance with local regulations.
- Handle subscriber orders efficiently and accurately, ensuring timely fulfillment and customer satisfaction.
- Monitor and replenish newsstands to ensure they are adequately stocked with relevant publications and materials.
- Respond to inquiries, resolve issues, and manage customer concerns with a focus on delivering excellent service.
- Assist in recovering lost or delayed shipments, coordinating with carriers and customers to resolve issues promptly.
- Provide general administrative support such as data entry and maintaining records to ensure smooth operations.
- Maintain clear and effective communication with internal teams, vendors, and customers to facilitate logistics processes.
Requirements:
- Strong command of English (verbal and written) is essential.
- Diploma or ITE qualification in a relevant field is preferred.
- Fresh graduates are encouraged to apply; prior experience in logistics or administrative roles is a plus.
- Proficiency in MS Office (Word, Excel, Outlook) and a basic understanding of administrative processes.
- Ability to multitask, prioritize workload, and work efficiently in a fast-paced environment.
- Detail-oriented with excellent organizational skills and a proactive approach to problem-solving.
