Responsibilities
- Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
- Process all types of payment such as room charges, cash, checks, debit, or credit.
- Process all check-outs including resolving any late and disputed charges.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns courteously and professionally.
- Coordinate with Housekeeping to track the readiness of rooms for check-in.
- Supply guests with directions and information regarding the property.
- Complete designated cashier and closing reports in the computer system.
- Balance and drop receipts according to accounting specifications.
- Perform other reasonable job duties as requested by superior
Requirements
- 2 to 4 years of work experience in a similar capacity; relevant experience in a 5-star hotel is preferred.
- GCE N/O Levels or fresh graduates in Hospitality/ Tourism Management
- Intermediate computer literacy and knowledge of Microsoft Office applications
- Excellent communication and interpersonal skills (spoken, written and electronic)
- Demonstrate independence, responsibility and accountability
- Able to work rotating shifts including public holidays and weekends
- Basic computer skills, including Microsoft Office
PARKROYAL COLLECTION Pickering, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.
We regret that only shortlisted candidates will be notified.
