Do you excel at building customer relationships?
Are you passionate about delivering personalized service experiences?
If so, we want YOU!
As a Customer Service Officer (CSO) at Caring Skin, you will be the ambassador and advocate of our brand. Your responsibilities will include welcoming and greeting customers, identifying their queries and needs, providing suitable resolutions, and ensuring total customer satisfaction. Your positive interactions will create a satisfying experience for our customers.
Reporting to the Branch Manager, you will play a crucial role in the success of Caring Skin during this exciting expansion phase.
Join us and be a part of our growth!
Core Responsibilities:
- Provide customers at the front desk with total customer service that delivers Caring Experience
- Act as an ambassador for Caring brand, projecting the brand image and culture
- Attend to walk-in and in-coming call/email enquiries professionally
- Handle all customers’ requests promptly and that they are resolved to customers’ satisfaction
- Maintain a high level of customer service satisfaction by ensuring delivering of excellent customer service by the team (applicable to senior CSO)
- Build good rapport and establish good relationships with the customers to achieve high level of customer retention and service experience
- Keep interactions with customers in a professional and positive manner, with tact and care
- Be familiar with the products and services to communicate and explain to customers confidently
- Assist in the performing of skin analysis for customers
- Follow up with clients on skin conditions, treatment progress and appointment scheduling
- Handle appointment booking and scheduling for customers efficiently and effectively
- Work positively and collaboratively as part of a team within the branch and across other functions/departments to ensure customers’ needs are fulfilled effectively
What you can bring to the team:
- Your customer focus and service orientation are exceptional
- Your service-oriented nature is evident
- You are resourceful and problem-solving with a solution-oriented attitude
- You are a good communicator and have good interaction skills
- Your organizational and planning skills, combined with your ability to multitask, are excellent
- Teamwork makes you a good player
What You'll need:
- Only Singaporean to apply
- Minimum 1 year work experience for Junior CSO
- Good command of spoken and written English
- Passion for beauty with skin knowledge is a plus!
- Must be willing to work retail hours, weekends and public holidays
Why Caring Skin:
At Caring Skin, we are committed to be a good company that creates great value, impacting lives with our high-quality skin care solution, and be the place of choice for customers and employees.
We believe great service starts from supporting our colleagues well. We care for one another like a family. We take pride in our work and want to continue doing good.
By joining Caring Skin, you can make a difference on the lives of others with the potential you can bring to the team, and through our holistic skincare solution.
Join Our Team at Caring Skin - A Certified Great Place to Work!
Are you looking for an exciting opportunity to grow your career in a company that truly values its employees? Caring Skin is a certified Great Place to Work, and we're searching for talented individuals like you to join our dynamic team!
Why You'll Love Working Here:
Certified Great Place to Work: We're proud to be recognized for our outstanding workplace culture, where employee satisfaction and happiness are our top priorities.
Collaborative Environment: Our team thrives on collaboration and innovation. You'll have the chance to work with some of the brightest minds in the industry.
Professional Development: We believe in continuous learning and growth. Enjoy access to various training programs, workshops, and mentorship opportunities.
Work-Life Balance: We understand the importance of balance. Our goal is to help employees harmonize their professional responsibilities with personal commitments, ensuring a fulfilling life both at work and home.
Employee Benefits: Competitive salary packages, comprehensive health benefits, wellness programs, and more.
Interested applicants are invited to send an updated resume along with a portfolio link to HR or click Apply Now.
You may also Text to 8779 0917.
You will get to enjoy:
- Special incentives and rewards programs
- Referral Incentives
- AWS and Annual Performance Bonus
- Medical benefits
- Dental benefits
- External training and development opportunities
- Products and Services Benefits
- Progression track to Senior or Managerial position
- Convenient work locations (near MRT)
Interested applicants are invited to Apply Now with your updated resume
You may also text to 8779 0917.
We regret that only shortlisted candidates will be notified.
Thank you for applying
