JOB SCOPE
This is an individual contributor responsible for identifying and resolving issues of advanced complexity. This position is at a senior professional level and requires strong & advanced execution and analytical abilities. This role works independently and receives minimal guidance.
RESPONSIBILITIES
Troubleshoot and resolve complex 2nd level network related problems, coordinate resources where necessary and serve as escalation point to 1st level operational teams.
Respond to and resolve IP network issues within the timeframe of severity level agreements.
Deploy client solutions and network design implementations.
Support all aspects of the network management process assuring requests, implementation, and problems are delivered as required with no impact to the global communications environment.
Take initiative to proactively discover potential network impacts!
Participate in or lead problem resolution and root-cause analysis.
Participate in tasks related to change, incident, and problem management.
Document, create and maintain operational runbooks based on best practice and from knowledge & experience gained from day-to-day operations for continuous operational improvement.
Conduct internal technical briefing & training for level1 and level2 network operations team.
Deploy and document changes in accordance with problem and change management process.
Participate in managing projects introduced by engineering team assuring full implementation and documentation standards are adhered to. Complete the projects objectives within timelines.
Communicate to both technical and non-technical audiences, resolution and root cause resulting from the outage or service interruption.
Perform most effective approach to restore, recover, or alter configurations, logical or physical, to maintain service integrity.
Perform weekends shift duties on rotational basis.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
