- Assist in managing and leading the daily operations of the Reservations Department and support the Reservations team in achieving departmental objectives
- Maintains a very good reputation for the Hotel and assists to increase the overall profitability of the Hotel
- Responsible for the daily organization of sections
- To conduct daily briefings.
- To ensure Revenue strategies implemented are followed through.
- Responsible for ensuring the team complies with ResaVision standards.
- Ensures all reports are completed on time.
- Provides guests with the most accurate and up-to-date information at all times.
- To ensure all pre-check-in procedures are followed through.
- To know how to contact all types of guests (individuals, agencies, companies)
- Contributes to overall operational efficiency by performing relevant duties as assigned
- To know and use the margins for negotiating prices
- Manage the upsell program for the reservations and front desk department.
- Strive to implement the Accor Vision and demonstrate active use of the Accor Values
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