The Opportunity
Altus Group has a new and exciting opportunity for a Client Support Analyst and Trainer, to join our APAC analytics team. The successful candidate will support and train clients throughout the APAC region in using the ARGUS suite of software applications. This role is for someone who thrives in a customer-facing, problem-solving role. We need someone with an analytical mindset who has experience working with financial models and cash flow calculations in the real estate sector.
Where are you now?
You are a real estate graduate or analyst with a background or experience in the Real Estate sector. You love the Real Estate industry and would like to support it through developing expertise and experience at one of the commercial real estate (CRE) industry’s leading technology providers.
What can your career path look like?
Joining us now as a Client Support Analyst and Trainer is just the first step into a rapidly scaling company. You will ultimately be in direct and constant contact with the industry, helping to resolve real estate and technological issues. As a global leader in the CRE Tech industry, there are multiple career paths for you into roles in Product as a Subject Matter Expert or a Business Analyst.
What our new Customer Support Analyst will do?
- Resolve issues. Identify, analyse and solve problems affecting clients from a software use perspective.
- Respond to inquiries. Provide timely, intelligent and professional responses to customer calls and emails.
- Communicate. Actively support the client in all aspects through to problem resolution, keeping the client informed throughout life of incident.
- Instruct. Facilitating in-classroom training at both client sites and our Singapore office; successfully teaching complex software usage and property theory by breaking it down into engaging layman’s terms.
- Networking. Creating and nurturing relationships with the academic community; arranging complementary training for university professors, organising software rollouts in university labs
- Document. Clearly and concisely log and track details of solutions and maintain the resolution database.
- Learn. Come up to speed on new technologies, software, and concepts.
- Prioritise. Recognise when issues need escalation to senior representatives or Development.
- Collaborate. Work closely with global inter-company departments/teams such as Sales, Sales Ops and Development to provide assistance and resolve product queries raised by our clients.
Who are you?
- A university graduate. You have a Bachelor’s degree in Real Estate, Finance or Business (or related field).
- A strategic thinker. You enjoy analysing financial data from a strategic perspective.
- A problem solver. You are a logical thinker; yet you are incredibly adept at thinking of all possible answers. You believe in researching options and creating innovative solutions.
- An outstanding communicator. You are concise, on point and effective. You are able to communicate complex requirements and technical details clearly across the team.
- A stickler. You insist on keeping up with industry standards and trends. You are extremely organised and you pride yourself on being detail-oriented.
- A customer champion. You find personal and professional satisfaction in working with customers and providing support. You have strong tech-to-non-tech translation skills.
- A team player. You have excellent interpersonal skills. You work equally well independently or as part of a team.
- IT Savvy. You have an interest and are eager to learn new technologies quickly. You’re comfortable with software installation and configuration.
