Position Summary:
Responsible for directing and coordinating all activities and also provides assistance to the staff/captain in the outlet assigned, to ensure all established service standards and procedures are implemented consistently, leading to guest satisfaction, staff satisfaction and profit for the Hotel.
Responsibilities:
- Responsible for the service operation of the outlet
- Guiding all service personnel assigned in the outlet, in the performance of their duties and responsibilities
- Directing all efforts in the service to achieve the financial goals of the outlet
- Consistent follow up in the implementation of the policies and procedures in operating the outlet
- Checking the sufficiency of operating equipment and supplies for service
- Maintaining the hygiene standards in the outlet assigned
- Providing functional assistance to the staff during peak periods
- Scheduling sufficient manpower in the outlet to suit volume of business
- Maintaining a clean and wholesome ambience in the outlets, controlling room temperature, ventilation and lighting effects
- Responsible for the outlet’s operation in the absence of the Assistant Outlet Managers
