Reporting to the Outlet Chef/Restaurant Manager, you will assist in ensuring the smooth running of service operations in various aspects. A fast track career progression to Assistant Outlet Manager, through a comprehensive training programme.
Responsibilities:
- Assist the Outlet Manager in-charge in ensuring the smooth running of service operations.
- Responsible for beverage preparation, service and keeping the bar and equipment clean
- Meeting service quality expectations of customers
- Responsible for assisting the Outlet Manager in planning staff duty roster
- Assist Outlet Manager in ordering process
- Make decisions on issues such as recruitment, discipline, termination of employment, performance assessment and reward.
- Solicit feedback from customers and staff, for areas of improvement and incorporate useful suggestions into operations
- Monitor outlet’s expenses, making sure that all costs are within the budget. Feedback regularly to Outlet Manager regarding any discrepancies or adjustments in the budgets
- Plan staff duty schedule for service crew and ensure sufficient staff, whilst minimizing costs. Organize staff stations each day
- Supervise operations in outlet and serve customers when required
- Handle cashiering, tally cash register and bank in cash daily
- Handle customer complaints, maintaining good customer relationships
- Any other tasks as and when assigned by Management
Requirements:
- Degree in any faculty
- Experience in restaurant/bar will be preferred
- Always keen to get feedback for improvement
- Mature and has good leadership skills
- Able to lead, train, manage and motivate staff
- Required to work on off-office hours as and when required
- Required to work in other outlets as and when required
