- Oversee the handling of customer complaints and quality-related issues, ensuring timely resolution and customer satisfaction.
- Required to supervise a team of 6.
- Investigate root causes of customer concerns and collaborate with cross-functional teams to implement corrective actions
- Analyze customer feedback and quality data to identify trends, patterns, and opportunities for improvement.
- Communicate effectively with Management and other departments to provide updates on customer issues, trends, and resolutions.
- Present survey results and implementation measures to stakeholders
Requirements
- Proven experience in Customer Service Management
- Supervisory experience preferred.
- Strong communication skills, both verbal and written
Joy Yeow Zhi Qian
(CEI Registration No:R2096261)
Recruit Express Pte Ltd (EA Licence No: 99C4599)
