Duties and Responsibilities:
· Ensuring the day-to-day order management activities are executed flawlessly and timely.
· Works closely with Commercial partners to measure customer satisfaction relating to ordering process and delivery management.
· Responding to customer queries in a timely and accurate way, via phone, email or chat
· Build sustainable relationships of trust through open and interactive communication
· Order management inclusive the following :
·Processing of orders, consignment fill up, billing and returns
·Product recall handling – collection & replacement
· Generate backorder report
· Generate sales order report
· Consignment Inventory Management
· Project Management
· Participates Customer’s supply chain related meeting / review
· Actively notify management on the changing needs and recommends process changes to accommodate customer requirements.
· Responds to and resolves complex customer complaints. ·
· Work with 3PL/4PL to ensure service and order deliver on time to customers and collaborate on specific projects or initiatives to support business growth or process improvements
· Ensure Customer Service activities are aligned with the total Supply Chain strategies
· Participate actively in alignment and adherent to business objectives, policies and procedures · Undertake any other duties or responsibilities deemed necessary for the advancement
Qualification: · Degree Holder preferably in Business Management, Economics, International Studies, with minimum 3 year of Customer Service/ Supply Chain/ Order Fulfilment experience
· Experience in Healthcare sector is a plus
· SAP System knowledge, especially in “Order To Cash” process
· Basic Understanding of Return & Rejection Process
· Strong in Analytical Skill, Problem Solving and PC Literate
· Understanding of basic business finance
· Strong leadership and decision making skills
· Demonstrated ability to handle multiple tasks
· Cultural sensitivity and ability to work and thrive in a multi-cultural environment, as well as an ability to work in a matrix environment are required.
· Ability to adapt to an ever- changing supply chain environment and organization development driven.
· Willing to work on Public Holiday / Extra Working Hours. Off-in-lieu/ Time-off will be compensated
· Strong application and knowledge of MS Excel, Words and PowerPoint
