- Serves as a liaison and primary point of contact for clients and stakeholders regarding the delivery and evaluation of contracted training. Stakeholders include clients, college staff and instructors.
- Coordinates projects supporting the delivery of contracted training including class and instructor scheduling, and tracking time for instructors.
- Initiates and coordinates the renewal of repeat contracts in collaboration with CLIMB sales staff.
- Drafts and reviews contracted training proposals for new and existing clients.
- Sets up sales appointments and follows up with clients and potential clients in collaboration with CLIMB sales staff.
- Develops positive working relationships with college departments; interacts with college staff regarding planning, coordinating and requesting services.
- Responsible for reporting project status on all open contracts to internal and external stakeholders.
- Recommends process improvement and works to create efficiencies within the assigned area.
- Utilizes CRM database to track contracted training project status.
- Works with accounting staff to track contracted training project costs and create budget statements.
- Liaises with CLIMB marketing staff in support of trainings and/or events.
- Assigns and oversees the work of classified staff and provides input regarding performance evaluations.
- Performs other related duties as assigned.
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