Responsibilities
• Provide initial support to end users and onboarding of new users.
• Technical Proficiency: Understanding of IT systems and configuring a no-code platform.
• Problem Solving: Ability to troubleshoot and resolve issues efficiently, including identifying root cause and implementing solutions while adhering to SLA.
• Communication Skills: Work with users to resolve their tickets, document incidents, and provide updates.
Requirements
• Diploma / Degree holder with 1-3 years of relevant working experiences
• Knowledgeable in ITIL Service Operation Framework / Power BI
• Experience in performing application and system testing.
Licence No: 12C6060
