The role of L3 Senior System Engineer is to work onsite supported by a team of off-site engineers to implement and support the VMWare infrastructure and services in accordance with Service Levels.
- Provide the technical knowledge and skills to support the maintenance of the equipment and the Network Operating System (NOS)
- Deep, in-depth knowledge of VMWare, citrix administration, MS Windows technologies, AD, clustering, and MS NLB (Network Load Balancing) especially troubleshooting.
- Working knowledge of Microsoft M365
- Provide long-term process/service improvement measures and plans.
- Regular 8x5 support but may be required to be on standby for 24x7x365 support when necessary. Expected to work during off-peak hours for system activities.
- Experienced with reporting and interfacing with senior and middle management.
- Proficient in leading integrated process teams, as well as coordinating and communicating customer requirements.
- Identify, research, and resolve technical problems.
- Experienced in other technologies such as database administration, storage, backup, web, MS Azure, AWS, Google Cloud and middleware will be advantageous.
The ideal candidate should possess:
- Degree Computer Information Systems or related field.
- Minimum 6-8 years of experience in MS Windows infrastructure management
- Excellent Windows Server Administration ability Certified MCSA for Windows Server or MS IIS Administration
- Possess ITIL v3 Foundation Certification, VMWare VCP Certification or Training
- Ability to prioritize effectively and work with a sense of urgency.
- Excellent troubleshooting skills and experienced and skilled in Windows scripting
- Independent with good time management
